When a Support agent asks to remote in, they will typically do so through Zoho assist.
Other ways include Zoom or LogMeIn, and you will need separate instructions for those.
How to accept an invite:
1. Open the email from email@example.com
2. Click on Join Session
3. Click Download then click on the downloaded file on the lower left part or your screen (if you are using Chrome). Check 3a if you are using a different browser.
3a. If you are using Edge or Internet Explorer, please click run at the bottom
4. The session will initiate, when prompted, click Join
5. If at this point or any other point during the session, a box comes up asking if you would allow Zoho Assist to make changes to your device, please click yes. If this is not clicked, we will not be able to continue the session
If you have any trouble joining, please reach out to your Support Agent immediately.