This is likely because they do not have access to the branch that the DV Mirror is pointed to. When a loan is started and then the Loan Officer is changed without the AFS Referral option being setup in the Borrower Summary the DV Mirror will point to the branch the file originated from.
Resolution: Change the Loan Officer back to the File Starter and then set the AFS Referral option and then change the Loan Officer back to who it was before you made your changes.
- Go to the Log and select Qualification finished and change the LO back to the File Starter.
- Under Forms select Borrower Summary and then scroll down to the Source section.
- Set the AFS Referral Source
- Go back to the Log and set the Loan Officer back to who it was when you started making changes.
The DV Mirror should point to the correct branch now.